FAQ

****PLEASE NOTE, I WILL BE AWAY AT PMA IN SYDNEY FROM 23/6 TO 27/6. ANY ORDERS PLACED DURING THIS TIME WILL BE ATTENDED TO IMMEDIATELY UPON MY RETURN. THANK YOU :) ****

Q: What program do I need?
A: The templates have been created as layered .PSD files in Photoshop CS5 and are compatible with Photoshop CS and above. Purchasing these templates assumes you have a basic knowledge of Photoshop.

Q: I've purchased a template, what happens now?
A: You will receive an email with links to the file to download. Please allow 24 hours for delivery. Some of the templates are quite large, so please be patient with the download. In some cases the templates have been zipped into 2 folders to reduce the file size. If this is the case, when you have downloaded the files, unzip them and place into a combined folder.

Q: Who do you suggest for printing?
A: The templates have been designed using WHCC, Seldex & Asukabook Templates.
They can however be adjusted to fit your preferred supplier.

Q: How do I insert my photos into the template?
A: By creating a “clipping mask” in Photoshop.

1. Open both your template file, and the image you’d like to use.
2. Drag the image and drop it anywhere on the template file.
3. On the template file, locate the layer called “IMAGE”.
4. Move the layer your photo is on directly above the “IMAGE” layer.
5. Next, with the photo layer highlighted, select Layer>Create Clipping Mask
(Shortcut: Mac users Shift+Apple+G, PC users Ctrl + Alt + G).
An arrow should appear to the left of the photo layer.
6. Your image should now be inserted into the “IMAGE” box.
7. Next you’ll need to resize the image to the box.
Do this by selecting Ctrl + T, (Apple + T for Mac users).
Next, grab a corner and hold the Shift key to maintain proportion of the image.
Drag the image so it fits in the box. Hit return, and that’s it.
8. If you have multiple images in one template, just follow the steps again.

Due to the digital nature of the product, we do not offer a refund once purchased.

If you require any further instructions, please feel free to contact me at vanessa@hourglassphotography.com.au. I am happy to help where I can!